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Monitor and troubleshoot a connection
Docs for
Overview
Getting started
What is Bitfocus Buttons?
Install Buttons and get started
Manage your Buttons license
Activate Buttons offline
Find your way around Buttons
Create your first backup
Add an ATEM connection
Choose a control method
Choose an installation path
Install Buttons on Debian or Ubuntu
Understand HA clustering
Kubernetes HA
Update or remove Buttons
Positions
Understand positions
Create a position
Add controls and sections to a position
Create your first button
Use a connection's presets
Build more capable button actions
Add more feedback to a button
Organize controls in a section
Shift Section
Organize controls with a Folder Section
Add a Popover Section
Build and reuse a Shared Section
Build a Router Section
Understand Custom Routers
Custom Router panel
Surfaces
Surface compatibility
Add and attach a surface
Device orientation
Connections
Update a connection's module safely
Monitor and troubleshoot a connection
Router integrations
VideoHub and AJA KUMO
Utah Scientific BPS
Generic SW-P-08
Nevion VideoIPath
Arkona BLADE//runner
Routing
Physical routing
Configure ports and labels
Take a physical route
Understand route status
Topology graph
Routing Presets
Get started with virtual routing
Configure Nested Shapes
Reverse routing
Tielines
Routing Projects
Routing settings
Troubleshoot a route
Tally
Understand the Tally system
Send ATEM tally and labels to a UMD
Interpret Active Tally state
TSL/UMD connections
Diagnose tally problems
NMOS
Understand NMOS in Buttons
Connect Buttons to an NMOS Registry
Built-in Registry Server
Configure NMOS connections
Discover and adopt
Browse the NMOS inventory
Manage NMOS multicast addresses
Diagnose NMOS problems
Understand Cuelists
Build a Cuelist
Read and advance a running Cuelist
Control a Cuelist from a Position
Workflows
Understand workflows
Build your first workflow
Reuse a group of workflow nodes safely
Troubleshoot a workflow
Recipes
Sequence a timed automation
Call an HTTP endpoint from a workflow
REST endpoint
Use variables
Understand variable scope
Understand nested variables
Update expressions for v1.8
Plan and use Tags
Access
Create and manage users
Create roles and assign permissions
Grant access to specific resources
Show different controls by role
Sessions
Set up PIN and NFC sign-in
SSO
Get started with SSO
Connect a generic OIDC provider
Connect LDAP or Active Directory
Map identity claims to roles
Secure a Buttons deployment
Integrations
External control
Connect to Bitfocus Listener
USB Relay
Install USB Relay on Windows
Install USB Relay on macOS
Install USB Relay on Linux
Install USB Relay on a Raspberry Pi
Get started with the Control API
Secure and monitor the Control API
Control API reference
API reference
Administration
Enable and manage installable features
Services and health
Configure and monitor scheduled backups
Restore a backup and verify it
Export or import Buttons configuration
Store and rotate connection secrets
Replace the HTTPS certificate
HA backup and recovery
Settings
Collect support information
Reference
Glossary
Button Inspector reference
Network ports reference
Expressions
Internal actions reference
Routing Presets panel reference
Startup configuration reference
Workflow nodes
Connection workflow nodes
Workflow workflow nodes
Internal workflow nodes
Position workflow nodes
API workflow nodes
Utility workflow nodes

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You are viewing documentation for Buttons 1.8.See the docs for Buttons 1.6
Buttons/Connections/Monitor and troubleshoot a connection

Monitor and troubleshoot a connection

Buttons can help you keep an unattended installation healthy by surfacing which connection needs attention, why, and giving you a one-click way to hand support everything they need. This page explains how to read a connection's status and logs, when Buttons restarts a connection automatically, and what to do when a connection needs your attention.

Before you begin#

  • Access to Connect → Connection.
  • For the last resort in this guide, access to Settings → General.

How connection health works#

Each connection runs as its own process. Buttons watches its CPU and memory use and can restart it automatically if either stays too high for too long: this protects the rest of your system from one misbehaving connection, but it is not a general safety net. A connection that keeps failing for another reason, such as a wrong address or bad credentials, restarts every time it fails and keeps trying indefinitely. Buttons does not detect that pattern as a distinct problem or stop retrying on its own, so a failing connection needs you to notice it and fix the underlying cause.
Two places tell you what is happening:
  • The connection's status banner, such as Connected, Connecting, Disconnected, or Bad configuration.
  • Its Connection Logs, filterable by level (Error, Warn, Info, Verbose, Debug).
Do not assume a quiet log means a healthy connection. Some failure modes only produce Debug-level messages, so a connection can be failing continuously while its Error and Warn filters show nothing.

Example: a connection's resource use is climbing#

A connection has been running for weeks without incident. Its CPU or memory use has been trending upward, and it has now restarted on its own.
  1. Open Connect → Connection and select the connection.
  2. Look at the CPU and Memory badges at the top of its detail view.
  3. Open the Monitoring tab. Under Resource thresholds, CPU thresholds and Memory thresholds each show a Warning and a Restart level; Buttons restarts the connection once its one-minute average usage exceeds the restart level.
  4. Decide what the restart tells you:
  • If this connection is legitimately resource-heavy for what it does, raise its thresholds so routine use does not restart it as often.
  • If the trend looks like a leak or a stuck loop inside the connection itself, treat the restart as a symptom, not a fix: check for a newer module version or contact support with the connection's logs.
Under Logging on the same tab, Keep historical log data ("Save connection log data for inclusion in support packages") is off by default. Turn it on for a connection you expect to need to hand to support later.

Example: a connection has been quietly failing#

A connection has been failing to reach its target for some time without anyone noticing, because nothing about it looked urgent.
  1. Open Connect → Connection and check each connection's status in the list, not just whether it appears Connected.
  2. Select a connection whose status stays on Connecting rather than settling into Connected or Disconnected. That pattern (never resolving either way) usually means Buttons is retrying the same failure repeatedly.
  3. Open Connection Logs and select All levels. A connection stuck like this can log only Debug-level reconnect entries, once per attempt, with nothing at Error or Warn.
  4. Fix the cause directly: confirm the target address, credentials, and network path outside Buttons, then correct the connection's configuration. Restarting the connection does not help if the underlying cause is still there; it will simply resume retrying.

If you get stuck#

What you see
What to try
Status stays on Connecting and Error/Warn filters show nothing.
Switch Connection Logs to All levels before concluding the connection is idle rather than failing.
A connection keeps restarting on its own.
Check its CPU and Memory badges and Monitoring thresholds before assuming the module is broken.
You cannot identify the cause yourself.
Open Settings → General and select Export Support Package to download a ZIP you can send to Bitfocus support.

Where to go next#

  • Add an ATEM connection if you are setting up a new connection rather than troubleshooting an existing one.
  • Update a connection's module safely, if the problem might be the module version itself.

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